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Common questions, calm answers.
How does receipt scanning work?
Tap the camera button, frame the receipt, and snap. ExpensesHub extracts the vendor, date, total, and (for fuel receipts) gallons and price-per-gallon. You see the proposed values before saving — review and adjust if anything looks off, then save. The image stays on your device by default. During the scan, image bytes go to Google's Document AI for OCR; the OCR text — not the image — is then sent to Anthropic's Claude to structure receipt fields. Nothing is retained at either provider beyond the request.
What happens with mixed receipts (regular items + fuel on one ticket)?
The scanner detects mixed receipts and shows a review screen where you confirm the split: which items go to regular expenses and which go to fuel. The split is always explicit — never silent — so you stay in control. Both halves are saved together with a shared group id once you confirm.
What about refund or store-credit receipts?
If the scanner sees signals like "refund / return / credit memo / store credit" or a negative total, the receipt is routed to Add Income with the Refund/Credit kind pre-selected and a clear banner. It is not saved as a normal expense, and it is never counted as true income. A regular purchase paid by credit card is not treated as a refund — that's a deliberate guard against false positives.
What about reimbursement receipts?
Reimbursement signals — phrases like "reimbursement / paid back / per diem / mileage reimbursement / expense report" — route the receipt to Add Income with the Reimbursement kind pre-selected. Reimbursements are tracked separately from true income and never inflate revenue.
Are refunds counted as income?
No. Refunds and credits are tracked separately so they never inflate true income. They show up under their own tab in Transactions and under the "Other" section in Custom Report.
Are reimbursements counted as income?
No. Reimbursements are separated from true income and have their own tab in Transactions. In reports, they appear under "Other" alongside refunds — never as revenue.
Are fuel receipts counted as normal expenses?
No. Fuel is tracked separately for fuel and IFTA-style reporting. It has its own tab in Transactions, its own section in Custom Report, and is never mixed into the regular Expenses total.
Why does an expense show "Uncategorized"?
The scanner only assigns a category when it can match the receipt to one of your existing categories. If the receipt doesn't match — or the scanner couldn't confidently identify a category — the row stays Uncategorized so you can pick the right one yourself. Tap the row to edit and choose a category; the rest of the data (vendor, date, total) is unaffected.
Where are receipt images stored?
For new expenses (Smart Scan or manual receipt attachment), the photo is uploaded to a private Supabase Storage bucket scoped to your workspace AND kept on your device as an offline fallback. The cloud copy is served only via short-lived signed URLs, never as a permanent public link. Receipts saved before the May 2026 cloud-image change exist on your device only — reinstalling may make those older device-local copies unavailable. Income attachments remain device-local only in the current build, and File Import never uploads receipt images.
Why do older or manually-entered expenses now appear in reports?
Reports include regular expenses even if they were added manually or pre-date the scanner's classification fields — they should never be silently dropped. If you've been with the app a while and noticed earlier records didn't show up before, they will now.
How does fuel tracking work for trucking and IFTA?
Fuel records carry gallons, price-per-gallon, station, and date. You can assign each fuel entry to a driver, and the Employee Report includes drivers whose only activity is fuel — common for owner-operators and fleets. The data is structured so it can feed IFTA-friendly summaries; we don't auto-file IFTA returns.
How do reports work?
The Reports page leads with the Custom Report Builder: pick a date range, toggle the sections you need (Expenses, Income, Other, Tax, Per Employee, Fuel/IFTA, plus details and breakdowns), and export to CSV or PDF. Sections you didn't select never appear in the preview, the totals, or the exports.
Can I export my data?
Yes — every report from the Custom Report Builder exports as PDF or CSV (Expenses, Income, Tax, IFTA, Per-Employee, plus details and breakdowns). Team owners can also bulk-import past expenses from a CSV via Menu → Integrations → File Import; the importer parses your CSV on-device, previews every row, and only saves the rows you confirm. Saved File Import rows count as manual entries against your monthly cap (Basic 15 / Pro 500 / Team 1,000); Smart Scan and Gmail Import are tracked separately (Basic 1 / Pro 300 / Team 700). A full Backup & Restore feature is not part of v1.
What about duplicate receipts?
Every save runs a duplicate check (vendor + total + date window). If a likely duplicate exists, you see it before saving and decide explicitly. Duplicate detection is locked on by design — there's no way to silently disable it.
Can I invite an accountant or partner?
Yes. Workspaces support Owner, Manager, and Member roles. Invite by email; the invitee gets a secure link that expires. If the email goes missing, the owner can resend with a fresh token. Members never see workspace billing or seat math.
What languages does ExpensesHub support?
English, Arabic (with right-to-left layout), and Spanish. The full UI, FAQ, and email templates are localized in all three.
How do I delete my account?
Open the app and go to Settings → Delete Account, or visit the Delete Account page on this site. Both routes go through support@expenseshub.app; we delete the account promptly and confirm by email.
Is there a web version?
Not yet. ExpensesHub is mobile-first because receipt capture is a mobile-first activity. A web companion may follow once the mobile experience settles. We won't ship a web app that doesn't carry the same care as the mobile one.
Do you sell data, run ads, or share with marketers?
No. ExpensesHub does not sell data, run ads, or share records with marketers. Limited processors handle specific jobs (OCR, transactional email) and are listed in the Privacy Policy.
Get the Android app.
Install ExpensesHub from Google Play to scan receipts, log fuel, track expenses, and run reports right from your phone.
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